Frequently Asked Questions
Everything you need to know about your Sullen Art Collective order.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-21 business days depending on the destination.
What is your return policy?
We accept returns and exchanges on unworn and unwashed items within 30 days of the delivery date. Please ensure all original tags are attached to be eligible for a refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
How do I care for my Sullen apparel?
To preserve the quality of the artwork, we recommend machine washing your items in cold water inside out and hanging them to dry or using a low heat setting in the dryer.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.